North America remains one of the most important and biggest markets for both native enterprises and international firms headquartered outside of the continent.
Whether you’re looking to gain an initial foothold here, or about to expand your current base of operations, our highly reputable and experienced network of agencies can design global travel programs that offer unrivaled and focused support. It’s about tailoring solutions that work for you, every step of the way.
North American Members
Rafael Gonzalez, Executive Director, Global Agency Network
“North America is home to corporate travel buyers responsible for a large share of the world’s consolidated travel program spend. It’s also home to a very strong lineup of Radius members that serve these buyers well within the region and work with us to tailor Radius global programs to these customers’ needs around the world.”
Yes. We have over 100 partner agencies across 6 continents. Every one of those agencies is a carefully vetted local expert and a shareholder in the Radius Travel business.
How do you ensure consistency across your global network?
Through rigorous vetting, demanding SLAs and deep relationships with our members. Agencies join Radius through a six-step process that ends with board-level approval. Once they join us, they go through an eight-week implementation program that includes data certification and training on our sales, account management and operations processes. Finally, they become shareholders with a vested interest in the reputation and growth of the business. As well as working to the same standards, we’re all working towards the same goal.
What’s your approach to global account management?
We believe account management should be consultative and analytical. Radius global account managers (GAMs) don’t just act as day-to-day contacts. They also proactively monitor client programs for savings opportunities and service issues, consolidating data and feedback from each country. At local level, local account managers work closely with GAMs during the implementation process, and are responsible for adherence to service requirements. Our GAMs are also supported by global analysis specialists, who provide market-leading consultancy on all aspects of a client’s business travel and travel expenditure.