Expanding a regional travel program to a global one requires very different management skill sets. Our global account managers are subject matter experts in the global arena. Many have worked on the corporate travel management side and understand the challenges travel managers face. We integrate our expertise into your business at all levels – from policy consulting, VIPs booking travel, regional planning, to facilitating corporate oversight with training, compliance and reporting.
When you sign on with RADIUS, you benefit from a single point of contact in account service, no matter how small your program may be. RADIUS' approach is more than a worry-free relationship with a strategic partner who anticipates your needs; it delivers a global corporate travel program aligned with your goals.
Collaboration Drives Process in Program Deployment and Deliverables
Setting account goals is a collaborative process that asks "what is achievable"—with our clients, their internal resources, corporate culture and with RADIUS as the global TMC. Both internal and industry benchmarking is conducted for validation and to measure improvements over time.
Service That Starts at RFP
The RADIUS team is there at the beginning. Global account managers are actively involved in the RFP process, where discovery begins. We evaluate your needs in order to staff you with expertise that matches your requirements. Through this approach, we maintain momentum from sales to implementation.
Global Implementation Process
When implementation begins, RADIUS is in the position to provide strategic oversight to assure that the new technologies and procedures align with your goals. We then work with our clients to review their policies to make sure they will work with the new travel program, follow travel industry best practices, and apply in a global environment. As your program prepares to go online, we partner with you to manage the changes your travelers will experience to ensure a smooth transition and adoption of the new program. We will collaborate on traveler communications, training and incentives.
Proactive, Flexible Account Management
Once your program is up and running, your global account manager is not only the front line liaison with corporate stakeholders but also with the regional agencies directly delivering services. Global operational calls are held monthly or quarterly, depending on the complexity of the newly implemented travel program. Our clients are invited to participate, and can solicit direct feedback on how travelers are behaving.
This proactive and flexible approach to account management empowers everyone in the process to look out for your business and make recommendations to further optimize your travel program.
Benchmarking, Metrics and Strategic Reviews
With our industry-leading global travel data management processes, we tap into a wealth of data about your global corporate travel program to provide insights and action plans.
Since our global account managers focus on strategic implications of your corporate travel, they actively monitor your program through data review and analysis. From use of preferred carriers to meeting service level agreements (SLA) targets, they ensure your program is on plan and meeting your targets. They then proactively recommend enhancements or changes to align efforts with your business.
Find out today how RADIUS' Global Account Management helps you get more value and savings from your corporate global travel program.